Skip to main content

Troubleshooting and Support

1. Troubleshooting​

1.1 Common Issues​

Cannot Log In​

Solutions:

  • Verify that your email and password are correct.
  • Check if caps lock is enabled.
  • Clear browser cache and cookies.
  • Try a different browser.
  • Contact your administrator if the issue persists.
  • Try to reset your password (Users are allowed up to 3 password‑reset attempts per day.)
Important Notes
  • The password‑change link sent to the user’s email is only valid for 24 hours.
  • Users cannot reuse any of their last 3 passwords.

Application(s) Not Loading​

Solutions:

  • Check your internet connection.
  • Refresh the page.
  • Clear browser cache.
  • Try logging out and logging back in.
  • Contact support if the issue persists.

Cannot Generate API Keys​

Solutions:

  • Verify that you have the necessary permissions.
  • Check your internet connection.
  • Wait a few moments and try again.
  • Refresh and retry the page.
  • Contact your administrator if you've reached a key limit.

Password Update Fails​

Solutions:

  • Verify that your current password is correct.
  • Ensure your new password meets all password requirements.
  • Verify that both password fields match.
  • Review the Password Strength Indicator.
  • Try a different password.

Organization Information is Not Displayed​

Solutions:

  • Verify your account is associated with an organization.
  • Contact your administrator to verify organization setup.
  • Refresh the page.
  • Log out and log back in.

1.2 Getting Help​

If you encounter issues:

Check Basic Steps:

  • Verify your internet connection.
  • Refresh the page.
  • Clear browser cache.
  • Try a different browser.

Document the Issue:

  • What were you trying to do?
  • What error message was displayed?
  • When did it occur?

Contact Support:

  • Reach out to your administrator.
  • Provide the information that you documented.
  • Include screenshots if possible.

2. Support​

2.1 Getting Help​

  • Administrator: Contact your organization's system administrator for account and permission issues.
  • Technical Support: Contact support through your organization's support channels.
  • Documentation: Refer to additional documentation resources provided by your organization.

2.2 Additional Resources​

  • Check with your administrator for organization-specific documentation.
  • Review any training material(s) provided by your organization.
  • Access help resources through your organization's internal portal.

3. Quick Reference​

3.1 Key Actions​

  • Generate API Key: Apps → Select App → Generate New Key
  • Add User: Users → + Invite User (Admin only)
  • Change Password: Settings → Change Password
  • View Organization: Organization

3.2 Important Reminders​

  • Store API keys securely.
  • Never share secret keys.
  • Rotate keys regularly.
  • Use different keys for different environments.
  • Contact your administrator for profile updates.